TERMS AND CONDITIONS OF SALE
A PARTIR DE OCTOBRE 2018
Le site internet https://www.deneriaz-ski.com/ est exploité par SAS DENERIAZ au capital de 299 046,00 Euros immatriculée à Annecy (74) sous le numéro RCS 839 686 219, ci-après désignée "le vendeur".
These terms and conditions are valid from 01/10/2018.
FOREWORD
Le site internet https://www.deneriaz-ski.com/ est destiné à l'exposition et à la vente des produits DENERIAZ.
DENERIAZ products are the property of SAS DENERIAZ, whose head office is at 646 route du Couardet, DOUSSARD (74210). SAS DENERIAZ markets a range of skis, ski masks, ski helmets and sunglasses.
For logistical reasons, orders will be immediately transferred to SAS DENERIAZ, who will then take care of shipping.
For all enquiries (orders, deliveries, after-sales service or any other), SAS DENERIAZ customer service will be happy to answer your questions.
SAS DÉNÉRIAZ (Workshop/ Shop)
646 Route du Couardet
74210 DOUSSARD
+ 33 (0)4. 50. 63. 84. 98
SAS Dénériaz cannot be held responsible for any problems concerning deliveries or the products themselves. SAS DENERIAZ guarantees the deliveries and the products themselves.
ARTICLE 1. SCOPE OF APPLICATION AND MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
Les présentes conditions générales de vente s'appliquent à toutes commandes passées sur le site Internet https://www.deneriaz-ski.com/ (ci après, dénommé « le site »).
https://www.deneriaz-ski.com/ se réserve la possibilité d'adapter ou de modifier à tout moment les présentes conditions générales de vente. En cas de modification, il sera appliqué à chaque commande les conditions générales de vente en vigueur au jour de la commande.
Confirmation of acceptance of the general terms and conditions of sale in force on the day the order is placed will be requested before the order is placed.
The user must be at least 18 years old, be legally capable of entering into a contract and use this site in accordance with the General Conditions.
La revente ou la distribution de produits achetés sur https://www.deneriaz-ski.com/ est interdite.
ARTICLE 2. DISPONIBILITÉ DES PRODUITS
Product offers and prices are valid as long as they are visible on the site, while stocks last.
In the event that a product is unavailable after you have placed your order, we will inform you by e-mail with acknowledgement of receipt or by telephone as soon as possible, offering you either to order another article presented on the site as a replacement, or to cancel your order.
If you choose to cancel your order, you will be refunded immediately if your bank account has been debited.
If a product is out of stock, the site undertakes to inform you and refund you within thirty days at the latest.
ARTICLE 3. ORDERS
Le site https://www.deneriaz-ski.com/ permet de commander une sélection de produits DENERIAZ en ligne via l’Internet depuis la France métropolitaine, Andorre, Suisse, Monaco et en Europe.
The delivery zone for products ordered on the site is limited to certain countries: Metropolitan France, Andorra, Switzerland, Monaco, Europe.
For orders from countries other than those listed above, please contact customer service.
For each product selected on the site, a summary page will be displayed with the item description, color, size, references, quantity selected, unit price and total order price.
Please check the accuracy of your selection before confirming your order.
Upon confirmation, your order will be sent to the company for processing. While every effort is made to ensure that the color and pattern of the products whose photos are displayed on the site are faithful to the original products, variations may occur, notably due to the technical limitations of color rendering on computer equipment.
Par conséquent, le site https://www.deneriaz-ski.com/ ne peut être tenu pour responsable en cas d’inexactitude des photographies ou des représentations graphiques des produits figurant sur le site, les photographies n’entrant pas dans le champ contractuel.
If you have any questions about our products, please contact SAS DENERIAZ customer service.
ARTICLE 4. ORDER VALIDATION
Any order form signed by the consumer by “double-clicking” constitutes an irrevocable acceptance which can only be challenged within the limits set out in these General Terms and Conditions of Sale.
Validation of your order implies acceptance of these Terms and Conditions in their entirety.
The “double click” associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes an electronic signature. In accordance with the law of March 13, 2000, this electronic signature has the same value between the parties as a handwritten signature.
Il est expressément convenu que les données conservées dans le système d'information du site https://www.deneriaz-ski.com/ ont force probante quant aux commandes passées par le client. Les données sur support informatique ou électronique constituent des preuves valables et en tant que telles, sont recevables dans les mêmes conditions et avec la même force probante que tout document qui serait établi, reçu ou conservé par écrit.
En application de l’article L. 134-2 du Code de la consommation, lorsqu’une commande porte sur un montant égal ou supérieur à 120 euros, le site https://www.deneriaz-ski.com/ conserve l’écrit qui constate le contrat, conclu entre le site et un client par voie électronique, pendant un délai courant à compter de la conclusion du contrat jusqu’à la date de livraison du bien et pendant une durée de dix ans à compter de celle-ci. Vous disposez alors d’un accès à ce document à tout moment, sur demande effectuée auprès du site après vérification de votre identité.
ARTICLE 5. PRICE - PAYMENT
Product prices are quoted in EURO and include all taxes.
SAS DENERIAZ reserves the right to modify the prices of the products offered on the site at any time and without prior notice. Products are invoiced in accordance with the prices displayed on the site at the time of validation of your order, subject to availability of the products ordered.
Toute commande passée sur le site https://www.deneriaz-ski.com/ sera débitée immédiatement après la validation de votre commande.
BANK CARD
https://www.deneriaz-ski.com/ se réserve le droit de refuser d'effectuer une livraison ou d'honorer une commande émanant d'un client qui n'aurait pas réglé totalement ou partiellement une commande précédente ou avec lequel un litige de paiement serait en cours d'administration.
All orders are payable in euros. Credit cards accepted are : MasterCard, Visa linked to a bank account domiciled in the countries of the European Union where deliveries are made (see list in article 7).
The order will only be dispatched once the method of payment has been verified and the card has been authorized to be debited.
Les coordonnées de votre carte de crédit sont cryptées grâce au protocole SSL (Secure Socket Layer) et ne transitent jamais en clair sur le réseau. Le paiement est directement effectué auprès de la banque. https://www.deneriaz-ski.com/ n'a en aucun cas accès à ces coordonnées, et ne les garde pas sur ses serveurs. C'est pourquoi elles vous sont redemandées à chaque nouvelle transaction sur notre site.
Pour votre sécurité et afin de vous éviter tout problème causé par une perte ou un vol de votre carte bancaire, le payement sur le site https://www.deneriaz-ski.com/ est sécurisé par le système 3D Sécure. Un code secret vous sera donc envoyé par SMS ou par téléphone fixe si vous n’avez pas de téléphone mobile afin que vous puissiez lors de la dernière étape confirmer votre commande.
ARTICLE 6. RETENTION OF TITLE
The products ordered remain the property of SAS DENERIAZ until full payment has been received. In the event of a payment incident, you undertake to return the products received to SAS DENERIAZ on first request.
For sales to Metropolitan France, the transfer of risk takes place when the goods are handed over to the carrier or directly to the customer.
On the other hand, you assume the risks (in particular of loss, theft or deterioration) concerning the products delivered and this on the effective date of delivery.
ARTICLE 7. DELIVERY
7.1. DELIVERY ZONES
Les produits achetés sur le site https://www.deneriaz-ski.com/ peuvent être livrés par défaut dans les pays suivants : France Métropolitaine, Andorre, Suisse, Monaco, Europe. Toute adresse de livraison située en dehors de ce territoire sera revue par le service commercial pour validation avec la réalisation d'un devis. Ne sont pas acceptées les adresses de livraisons suivantes : boîte postale, hôtel, cedex, base militaire.
Products are shipped to the delivery address(es) you have indicated during the order process.
If the recipient of the order is absent at the time of delivery, the carrier will leave a delivery notice and the customer or recipient will have 15 days to collect the parcel according to the terms indicated on the delivery notice. Once this period has elapsed, the order will be automatically returned to SAS DENERIAZ's logistical sites, and SAS DENERIAZ will contact the customer to define the conditions of a possible reshipment. The customer will then be invoiced for the cost of processing this new delivery.
7.2. TERMS OF DELIVERY
Shipping costs are calculated according to the country of destination.
Delivery is free for all orders over €200 to France.
Average delivery times are 5 working days for mainland France and 10 working days for other destinations.
The times indicated are average times and correspond to the processing, preparation and dispatch times of your order (ex-warehouse). They start as soon as the order is validated. To this must be added delivery time.
All orders will be accompanied by a summary document indicating :
- Seller identification and contact details
- Delivery charges
- Payment and delivery terms
- Product name and references
- The price
- Address for complaints
- After-sales service information
- PDF retraction form/return form
Information required by article L 121-19 of the French Consumer Code
7.3 DELIVERY PROBLEMS
Any default or delay in delivery exceeding 7 working days must be reported to SAS DENERIAZ Customer Service.
In the event of a delay in shipment, we will send you an e-mail. In this case, and as long as the product has not been dispatched, you can always cancel your order. You will then be reimbursed immediately if your account has been debited.
If you receive the product after the cancellation of your order, you must return it to us complete and in its original condition to enable us, on receipt, to proceed with its reimbursement in accordance with the provisions of article 9.
You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note.
You must indicate on the delivery note, in the form of handwritten reservations accompanied by your signature, any anomaly concerning the delivery (open package, damaged product, etc.). This verification is considered to have been carried out once the purchaser, or a person authorized by the purchaser, has signed the delivery note.
If the delivery person refuses to wait, be sure to indicate on the delivery note “the delivery person did not want to wait for the item to be unpacked”.
You must also report any anomalies by registered mail and confirm your reservations to the carrier no later than 3 working days following receipt of the item(s) and send a copy of this letter to : SAS DENERIAZ -646 route du Couardet, 74210 DOUSSARD.
In the event of non-conformity of the products purchased or if you are not satisfied with them, you may return them or request an exchange or refund under the conditions set out in articles 8 and 9 below.
ARTICLE 8. RIGHT OF WITHDRAWAL
In accordance with Article L.221-18 et seq. of the French Consumer Code, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him in exchange for a refund of all sums paid, including delivery costs, and no later than 14 days from the date on which SAS DENERIAZ receives the returned product.
Before returning any item, please fill in the retraction/return form sent with the order confirmation and enclose it with the returned item (see return procedure). The product must be returned in perfect condition, in its original, undamaged packaging. It must be accompanied by all accessories. (booklet, protective cover, etc.).
Otherwise, you will lose your right of withdrawal and the product will be returned to you at your expense.
Exclusions :
The right of return cannot be exercised for all personalized and custom-made products. Similarly, products that have clearly been worn will not be accepted. Products that have been used and cannot be put back on sale are also excluded.
Return costs in the event of retraction remain the responsibility of the customer. To ensure tracking of your parcel, please choose to send your return by Colissimo.
Products must be returned with the purchase invoice and the completed returns form to the following address: Center logistique ECTRA - 110 route des Combes, 74330 SILLINGY, France.
As soon as we receive the returned product in our warehouse, you will receive an e-mail informing you that the refund will be processed within 14 days at the latest.
ARTICLE 9. RETURN - EXCHANGE - REFUND
In the event of non-conformity of the order, the customer may return the product(s) received. In this case, in order for the return to be accepted, the customer must inform Customer Service under the following conditions:
- Within 14 days of delivery in the event of retraction, defect or if you have not received the correct part number
- After manifestation by the customer and verification of the hidden defect in compliance with legal conditions
- Any complaint made outside this deadline cannot be accepted.
In the event of exercising the right of withdrawal, or if you have not received the correct reference, the return of the product can only be accepted for products in perfect condition, in their original condition and packaging, if applicable. possibly unworn, with all accessories.
In the event of a defect, you must return the damaged item to us, even if it was delivered to you completely broken. You should therefore under no circumstances throw away the items.
The products must be returned, accompanied by the purchase invoice, and the return slip to the following address:
Centre logistique ECTRA – 110 route des Combes, 74330 SILLINGY, France.
Upon receipt of the item and after observing the damage, we will reimburse the costs incurred (order and transport costs) within 14 days upon presentation of invoices.
Concerning the returned product, it will be refunded or exchanged according to your request and available stocks. If a refund must be made, it will take place within fourteen days of receipt of your return.
ARTICLE 10. CONTRACTUAL GUARANTEE
Les produits achetés sur https://www.deneriaz-ski.com/ peuvent donner droit à une garantie. Afin de connaître les démarches à suivre concernant le Service après-vente pour tout problème sur un produit vous pouvez contacter le Service Clientèle. Pour pouvoir bénéficier de la garantie des produits, il convient impérativement de conserver la facture d'achat du produit.
The certificates of conformity for our products can be downloaded by you via the following link:Certificats de conformité
ARTICLE 11. CUSTOMER SERVICE
For any information or questions, our Customer Services are at your disposal.
You can thus attach:
SAS DENERIAZ (Atelier/ Boutique)
646 route du Couardet
74210 DOUSSARD, FRANCE
+33 (0) 4 50 63 84 98
ARTICLE 12. LIABILITY
La société SAS DENERIAZ (propriétaire du site https://www.deneriaz-ski.com%29/ ne saurait être tenue pour responsable de l’inexécution du contrat conclu, due à la survenance d’un évènement de force majeure et notamment en cas de grève totale ou partielle des services postaux, de transporteurs, et de catastrophes causées par inondations ou incendies.
En ce qui concerne les produits achetés, la société SAS DENERIAZ (propriétaire du site https://www.deneriaz-ski.com%29/ n'encourra aucune responsabilité pour tous dommages indirects du fait des présentes, perte d'exploitation, perte de profit, dommages ou frais, qui pourraient survenir.
In the event of non-delivery of an order or part of an order, you have a maximum of one month (from the date of departure from our warehouses) to protest. Beyond this period, we will not accept any complaints.
ARTICLE 13. INTELLECTUAL PROPERTY
Le site https://www.deneriaz-ski.com/ son contenu et tous les éléments le constituant, sont des créations pour lesquelles la société SAS DENERIAZ est titulaire de l'intégralité des droits de propriété intellectuelle au titre du droit d'auteur, du droit des bases de données, du droit des marques, et du droit des dessins et modèles.
The site, as well as the databases, texts, information, images, photographs, graphics, logos, sounds or any other data contained on the site remain the exclusive property of the company SAS DENERIAZ.
The user is granted a non-exclusive, non-transferable and private right to use the site and the data contained on the site. The right thus granted consists of a right to consult online the data and information contained on the site. This right of use is intended only for strictly private use.
Any other use of the site, in particular commercial, on the part of the user is prohibited. The user is prohibited in particular from reproducing, selling, distributing, transmitting, translating, adapting, disseminating and communicating in full or in part in any form whatsoever any elements, information or data on the site.
In addition, the user is prohibited from introducing, by any means whatsoever, data likely to modify or harm the content or presentation of the site.
Any hypertext link with the site, whatever the type of link, must be subject to prior authorization from the company SAS DENERIAZ.
ARTICLE 14. PROTECTION OF PERSONAL DATA
The information communicated by the user on the site makes it possible to process and execute their orders.
For more information, please consult the Personal Data page
Other requests for information requiring an optional response, or information relating to the user's interest in the offers likely to be sent to them, are intended to get to know them better and to improve the services offered to them.
The company SAS DENERIAZ may send the user information enabling them to benefit from promotional offers published on its site in strict compliance with the provisions of the law "for confidence in the digital economy" and the law " information technology and freedoms" modified, subject to the prior consent or opposition of the user.
Furthermore, the company SAS DENERIAZ transmits information relating to the user's order to its insurer. This transmission allows the company SAS DENERIAZ to fight against bank card fraud.
The occurrence of an unpaid due to fraudulent use of a bank card will result in the registration of the contact details relating to the order of the user who is at the origin of this unpaid within an incident file of payment implemented by the insurer and placed under its responsibility.
Conformément à la Loi Informatique et Libertés du 6 janvier 1978 modifiée, l’utilisateur dispose, à tout moment, d'un droit d'accès, de modification, de rectification et de suppression des données qui le concernent. Il peut l'exercer en adressant un courrier électronique à partir de la rubrique « contact» du site ou en adressant un courrier à l’adresse suivante de la société SAS DENERIAZ propriétaire du site https://www.deneriaz-ski.com/ : SAS DENERIAZ, 1967 Voie Romaine, 74230 DINGY SAINT CLAIR.
ARTICLE 15. APPLICABLE LAW
These General Conditions of Sale are governed and interpreted in accordance with French law.
Any dispute relating to their interpretation and/or execution falls to the French Courts.
For any consumer dispute that has not been resolved directly with the company, the individual consumer can contact the consumer mediator:
- En ligne : https://mediateur-consommation-smp.fr/
Ou via le lien suivant : https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en
-By mail to Société Médiation Professionnelle - Consumer Mediator
24 rue Albert de Mun
33 000 BORDEAUX